Gran Oasis Resort & Siam Park Waterpark

Stayed in Gran Oasis Resort mid June’18 with 2 daughters (4 and 1yrs) and husband and genuinely could not fault anything at all! We stayed in room 89 (golf course view) and apartments were absolutely lovely. Rooms cleaned daily, all the hotel areas spotless. Always a great selection of food and always tasty. There was never any trouble to get the sun loungers in the morning, but we were there not in high season. Swimming pools always clean and not overcrowded. However, what makes this hotel so great is their staff. We’ve never came across more helpfull, friendly staff. Special thank you to Gerardo and Pepe at reception-speedy and very friendly, but at the same time, informative check in and in general ‘happy to help’ attitude. Also, Katy and Cheik are wonderful with kids and made our girls giggle at every single meal time! Would highly recommend and would love to go back in a future!

We have just returned from a weeks all inclusive stay at this great hotel. Going through the doors we were greeted at the main reception by Pepe who we had a laugh with and quickly got us checked in then gave us all the information we required including hotel map, free bus times, busiest / quietest times at the restaurant etc. The food was great with a huge choice every day with different themes, there were some occasions were some of the food was warm which you find at most buffets but it was still nice and tasty and very enjoyable. From the Maitre De (think his name was Luis) to the staff in the restaurant everyone was pleasant and friendly and everything ran like clockwork with tables / spillages being cleared away immediately so more than impressed with the restaurant. The outside areas were kept immaculate at all times with any signs of litter / empty glasses being quickly removed. Our room was a duplex and very impressed from walking in through the door, very clean, well presented and a lovely fresh smell. Living area was on the main floor with fully equipped kitchen ( big bottle of water in the fridge ) and sofa, 2 chairs, dining area, flat screen tv with BBC 1 & 2, ITV 1 and Channel 4 and balcony with sea view and overlooking the golf course. Downstairs had a large bedroom with another flat screen tv, ample wardrobe storage with private patio containing a covered log bed (not sure of the proper name lol but very nice), also downstairs was a massive bathroom with walk in shower. Air con upstairs and downstairs. The entertainment at night started with the mini disco for kids followed by the grown up entertainment from 20:15 to 22:00 (not sure if the entertainment is different in the summer as it was January and quieter). My only regret about this holiday was that I wish we booked 2 weeks instead of 1 week. The hotel has a motto of “ Be Happy” and every member of staff lived up to that motto and ensured all guests (from what I saw) were Happy. Now the rules of the sun beds- towels can be put down at 08:30 but someone needs to stay with them, the beds can be left unattended after 09:00 for an hour. If the beds are unattended at 08:30 or after 10:00 the towels are removed and taken to reception. You may get lucky and get away with leaving them unattended but not worth the risk. Top Tip: If you are All Inclusive turn the fastener on your band to face outwards whilst in the shower, if not you could have a nasty injury lol.

Service was superb - nothing was too much trouble. Choice of food was good. The middle pool was great for kids and was warm. Definitely worth a return visit in the future. Very clean and safe. All the family loved it.

The first thing that happened when we entered the reception was a blue wristband was placed on out wrists with the words "Be Happy" on it .....And that is just what we were from the minute we stepped in to such a warm friendly genuine venue and that didn't change during the whole of or staff. The team are amazing from the cleaner to the manager.....Just what is needed when you have just arrived from cold robotic London Mid October, i felt like i was in heaven lol Nothing was too much trouble. Bar staff very friendly , rooms kept clean when requested, and left alone if a request hasn't been made Taxi service from the hotel great too. I seriously didn't want to leave there and will be heading back taking more family with me as it really is too great it would be rude not to share it with whoever you know that needs some fun , friendliness, and perfection in their life .....! Pepe and Lydia.....You two rock especially Pepe with his Glasgow accent , its fab and so warm and friendly. Gabby, Renate, and Danni....WELL what can i say , you made me so comfortable that i made a fool of myself on Hypnotist night , something i would never have agreed to had i not felt so at ease. It was lovely t be able see see the kids having fun and laughing during their mini disco ( Braidan my 17 year old is still singing the songs and doing the actions ) Also very nice to meet a warm friendly couple of regulars from Sweden who love the place so much there have spent 18 years indulging and even own their own space at the resort . i am a little envious lol . Kitchen Staff ... Thank you for helping me experience 7 different world foods during the week with you, I have deffo over eaten , but hey it would be rude not too when the food is so delicious... We didnt want for anything , all inclusive is most definately worth every penny . All in all thank you Gran Oasis and team , for giving us so much more than we imaginged, and to those who felt the need to put this place down over minor issues i am so glad i didnt let the little gripes, put me off... See you next years guys P.S i still have my BE HAPPY band on as a reminder ....

Lovely looking hotel and the apartments are roomy and comfortable, unfortunately the service and helpfulness of the service and staff is very hit and miss. The cleaning of the rooms is poor we only had our bedding changed twice in a fortnight. The food was bland and complaints were met with a shrug of the shoulders. Also be warned if you are half board you can have drinks with breakfast but only water with an evening meal

Stayed here in August 2017, nice hotel. Very clean and well kept although I thought the rooms could do with updating a bit. We stayed for 10 days B&B, food was nice and a good variety but could have been a bit hotter. Ideal hotel if you want a peaceful location.

We stayed here from 20th July for 10 nights, we were not disappointed as there is nothing here to be disappointed by. The accommodation is excellent, rooms are comfortable and spacious. The pools area is clean and tidy. The food here is excellent plenty of choice and if you go hungry at this hotel you have a problem. Snacks available all day and then the restaurant food could not be faulted and the desserts are lovely. Plus Luis and staff are very friendly and helpful. The entertainment is really good especially the hypnotist show - Renata and team do an brilliant job and work really hard. Also the reception team they are so friendly and helpful, especially Lydia and Pepe who sorted us out when we had a flood it was dealt with so quickly and nothing was a problem for them. All i can say is anyone going here will have a fabulous holiday as we did.

Great hotel great staff. They are all very friendly. They were so lovely with my 3 year old daughter. Pools are all great Foods ok, plenty of choice. The free unlimited pass to Siam water park had to be the best part of it as we went so many times it would of cost a fortune, this was a deal on jet2.com holidays. The hotel have free buses to the water park and beach. We all loved our time here and didn't want to go home

Loved the hotel, the duplex rooms were good size. Pools fab and plenty of entertainment around the day time for kids if they wanted to join in. Good varuety of food. My only downfall was the plastic cups at the bar

This was our second stay. This time decided to go half board which worked out a lot better and cheaper. The entertainment is fine , food good and accommodation is very good. The resort is up a steep hill and 25 min walk from the main resort of playa las Americas, the obvious plus being there's no gangs of drunken youths keeping you awake.