Best Cap Salou

We went as a family of 4 , when we first got there the room was tiny, only a double and a single so we had to push the beds together, there isnt much room to move around at all, the meat in the restraunt was not cooked fully and the staff in the restraunt was rude, nobody could talk English very well and when we was leaving on the way back they didn't notify us that our aircraft was delayed which would meen a different time of transfers.

We have just been on holiday here for a week with two young children. The hotel facilities are absolutely fantastic, There's plenty to do for children and the water park is brilliant. Staff keep the hotel so clean which must be hard work as a lot of the all inclusive guests don't use the bins available and leave their dirty plates around the pool but the staff couldn't clean up after them fast enough so the hotel was always lovely and clean. Bar staff can be rude when they realise you are English and not Spanish, I'm not sure why this is but if you can shrug it off and smile like we did, It won't bother you. The lady at the waterpark pool bar was lovely, Just the men at the main bar by the beach side pool who are hostile. Meal times can be pretty chaotic, Staff are great clearing tables and getting your drinks quickly but it's very busy getting food and there tends to be a lot of pushing in from guests whilst queuing and a general sense of a 'free for all', The food was always nearly cold but there are microwaves available if you like your food hot you can just blast it, Not ideal but manageable. A relaxed meal isn't always possible however, Especially with children screaming and being allowed to run around the resteraunt. Rooms are lovely and the cleaners are great, Very respectful when you're in your room and will come back later, However rooms could do with a kettle and more English channels. The children's entertainment staff were fantastic, They are so energetic and even got my eldest up dancing who is normally 'too old' for kiddy discos. This hotel has a private beach attached which is lovely and the weather was beautiful when we stayed. I'd highly recommend this hotel for families but just be aware that it's quite a 'busy' hotel, Lots of delivery trucks and coaches coming in and out all day which can be noisy. So if you're after a peaceful, slow paced holiday, Probably avoid here. But if you've got young children and don't mind some noise and a busy atmosphere then you'll probably have a great time! We won't be back as we like going to new places but we had a great week and will remember it with fond memories!

Reception staff were ok - rooms were clean - breakfast was great - tea not so great as food was cold - eat out most of time were there - smugglers is highly recommended - splash park for my grandchildren was fabulous they loved it - beach was lovely too - holiday rep was very helpful - enjoyed our family break

Nice rooms, nice food, also on the beach front so you have access to the pool and beach in same time Staff are hard working and nice as well Should look better at the access of people from outside, plenty are coming and jumping in the pool but are not guest

Lovely clean hotel, facilities are great, water park and staff where great, hotel staff and maids where friendly. Entertainment was a bit limited but not bad. Semi private beach was lovely and clean. Room was basic but cleaned and as expected really. Only let down was the food, would not eat here again ever. Food was never hot, same meals every day, no variety. Fish, pasta and chips every day. They had a hot counter but didnt cook .wat thoroughly. Such a shame as everything else was fab! Restaurant staff where fab though, very friendly and helpful. Only other issue is hardly any staff speak English very hard to communicate to some of them but they did there best.