0800 408 0778

Call today from 8.30am-8pm

 

Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8am-10pm
Sat 8.30am-8pm
Sun 9am-9pm

 

Please only call a number listed on our website or you can find a travel agent near you.

Our child safeguarding policy

As a business that encounters children, we have robust safeguarding policies and appropriate procedures to ensure that every child has a right to equal protection from harm. Setting up and following good safeguarding policies and procedures means children are safe from adults and other children who might pose a risk to them.

What is safeguarding?


Safeguarding is the action taken to promote the welfare of children and protect them from harm. It means:

  • Protecting children from abuse and maltreatment
  • Preventing harm to children’s health or development
  • Ensuring children grow up with the provision of safe and effective care
  • Taking action to enable all children and young people have the best outcomes

Child protection is part of the safeguarding process. It focuses on protecting individual children identified as suffering, or likely to suffer from significant harm. This includes child protection procedures which detail how to respond to concerns about a child.

Our safeguarding policy

As a responsible tour operator, we’re aware of our obligation to safeguard children (anyone up to the age of 18) while they’re on holiday with us. As part of this, we’re required to operate a comprehensive policy which governs situations which could arise on holiday, either in or outside our contracted accommodation and not just in properties with childcare facilities.


Our Child Safeguarding Policy details the approach we take to ensure all colleagues have awareness of the subject and that safeguarding concerns or allegations are managed, monitored and tracked until we’ve fulfilled our safeguarding responsibilities.


We firmly believe that it’s always unacceptable for a child to experience any kind of exploitation, abuse or neglect, and acknowledge our duty of care to safeguard children and promote their welfare.


We’re committed to ensuring that a safeguarding framework is in place and that best practice is adopted to meet our responsibilities as a package tour operator.

Our Safeguarding Code of Conduct

We have high expectations of our colleagues in terms of their professionalism and behaviour within the work environment. Our Safeguarding Code of Conduct represents good practice in behaviour towards children. Adherence to this code not only protects children, but also colleagues, as there is clarity about expectations and acceptable behaviour.


The Code applies to all colleagues and third parties. All Jet2holidays colleagues have a duty to raise concerns about the behaviour of colleagues or third parties towards children, without prejudice to their own position.

Our NSPCC partnership


A part of our child safeguarding policy has been to establish a partnership with the NSPCC (National Society for the Prevention of Cruelty to Children) Helpline. The NSPCC Helpline is staffed by trained professionals who can provide expert advice and support. They are there for anyone who’s concerned about a child, whether that’s a parent, carer or professional. 

For any concern or incident that may affect the safeguarding of children, our teams can seek advice and guidance from professional practitioners at the NSPCC Helpline.

As a customer, if you’re worried or have any concerns regarding a child, then you can also visit the NSPCC website.

Explore some of our great destinations...

Back to top