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Looking after you at your accommodation...

All our partners have introduced extra measures in line with local and national guidance to make sure you have a safe and happy stay.

Checking in

As soon as you arrive, familiarise yourself with the hotel’s COVID-19 policy and any safety measures in place. That could mean wearing face masks, no-touch temperature checks and changes to the way you move around the hotel.

Keeping you safe

There’ll be extra deep-cleaning procedures in place and you might spot hand sanitisers dotted around too. Hotel staff may even be wearing protective clothing and some facilities might be closed to keep everyone safe.

Pool areas

To help everyone keep their distance where possible, it’s likely that facilities like sunbeds and parasols will be much more spaced out. There might even be allocated time slots and there could be changes to the pool towel service.

Entertainment and activities

We want you to have fun on your holiday, so most hotels will still have some activities and entertainment on the agenda. They’ll just happen outside in the fresh air where possible and group events will be smaller.

Eating and drinking

Bars and restaurants are likely to switch from self-service to a more waiter-based experience. And allocated time slots might be introduced to help control the flow of guests and keep everyone at a safe distance.

Your room

When it comes to your room, we want you to enjoy an extra clean and safe space. That means cleaning measures will be stepped up and some room facilities such as kettles and cushions might be removed.

Looking after you at your villa...

If you’re staying in a Jet2Villa, you might also find a few changes to the facilities and services for your comfort and safety.

Checking in to your villa

It’s important you stick to the check-in and check-out times to allow for extra cleaning procedures in place. So please be patient as we get things safely prepared for your arrival.

Facilities and services

Facilities such as whirlpools might not be in use and if you're staying longer than 7 days, your mid-week fresh linens might be delivered to your doorstep rather than put inside your villa.

FAQs for at your accommodation

Do I need to wear a face mask at my hotel?

Depending on where you’re on holiday and which hotel you’re staying in, you may have to wear your mask in some of the common areas. When you first arrive at your hotel, please make sure you find out what policies are in place. You can find out more information about the local guidelines for the destination you are going to on the FCDO website.

Can I use the spa facilities?

In some hotels, the spa may be closed or there might only be certain areas that are open for you to use. You can also expect pre-bookable appointments to be the new norm so that there’s a limited number of people in the spa area at any one time.  And there could be temperature checks in place and hand sanitiser to use.

Will Customer Helpers still be visiting hotels?

Yes, our friendly team of Customer Helpers will still be visiting the majority of hotels, so check the noticeboard or information book when you arrive to find out the details. You can also contact our team around the clock on our 24/7 helpline.

Will I still be able to use Free Resort Flight Check-in® at my hotel?

No, our Free Resort Flight Check-in® service is currently suspended while our team of Customer Helpers in resort focus on keeping you happy and healthy during your holiday.

What happens if I catch COVID-19 on holiday?

If you or any member of your party have any symptoms of COVID-19 while on holiday, you must tell your hotel straight away and they’ll talk you through their policy. The hotel’s policy will be in line with the latest official guidance from the local health authorities. Then, please call us on our 24/7 helpline and contact your holiday insurance provider too.

Will cots and highchairs be available at my villa?

It depends, so please let us know at the time of booking if you need a cot and highchair at your villa. And due to COVID-19, extra safety measures have been put in place so you might need to bring your own cot linen. If you need anything extra before you book, please call our friendly UK-based Call Centre on 0800 408 0778. If you've already booked your villa holiday, please call us on 0333 300 0737. If you're staying in a complex or hotel resort villa, you can request cots and highchairs but they aren't guaranteed. Please call 0333 300 0737 to ask for these, but just so you know, there could be a supplement to pay.

Real Reviews

Real Reviews of our Real Package Holidays™

Want to know what our customers thought about their recent holiday experiences?

You can take a look at some of the lovely things they’ve had to say about their trips.

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