Call to book from 8:30am-7.30pm
Speak to one of our travel experts in our UK Call Centre:
Mon-Fri 8:30am-8.30pm
Saturday & Sunday 8:30am-7:30pm
Please only call a number listed on our website or you can find a travel agent near you.
All our partners have introduced extra measures in line with local and national guidance to make sure you have a safe and happy stay.
As soon as you arrive, familiarise yourself with the hotel’s COVID-19 policy and any safety measures in place. That could mean wearing face masks, no-touch temperature checks and changes to the way you move around the hotel.
There’ll be extra deep-cleaning procedures in place and you might spot hand sanitisers dotted around too. Hotel staff may even be wearing protective clothing and some facilities might be closed to keep everyone safe.
To help everyone keep their distance where possible, it’s likely that facilities such as sunbeds and parasols will be much more spaced out. There might even be allocated time slots and there could be changes to the pool towel service.
We want you to have fun on your holiday, so most hotels will still have some activities and entertainment on the agenda. They’ll just happen outside in the fresh air where possible and group events will be smaller.
Bars and restaurants are likely to switch from self-service to a more waiter-based experience. And allocated time slots might be introduced to help control the flow of guests and keep everyone at a safe distance.
When it comes to your room, we want you to enjoy an extra clean and safe space. That means cleaning measures will be stepped up and some room facilities such as kettles and cushions might be removed.
If you’re staying in a Jet2Villa, you might also find a few changes to the facilities and services for your comfort and safety.
Depending on where you’re on holiday and which hotel you’re staying in, you may have to wear your mask in some of the common areas. When you first arrive at your hotel, please make sure you find out what policies are in place. You can find out more information about the local guidelines for the destination you are going to on the FCDO website.
It depends, so please let us know at the time of booking if you need a cot and highchair at your villa. And due to COVID-19, extra safety measures have been put in place so you might need to bring your own cot linen. If you need anything extra before you book, please call our friendly UK-based Call Centre on 0800 408 0778. If you've already booked your villa holiday, please call us on 0333 300 0737. If you're staying in a complex or hotel resort villa, you can request cots and highchairs but they aren't guaranteed. Please call 0333 300 0737 to ask for these, but just so you know, there could be a supplement to pay.
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