Looking after you on holiday...

We want your time in the sun to be healthy and fun. And our friendly team overseas will be working extra hard to make sure it’s just that.

FAQs for while you’re on holiday

Do I need to wear my face mask on holiday?

Depending on where you’re on holiday, you may have to wear your mask around resort. If you fail to wear a face mask in some destinations, you could face a fine from the local authorities. So you can have a hassle-free time, find out more information about the local guidelines for the destination you’re going to on the FCDO website before you take off.

I’ve booked a hire car, what changes can I expect?

When you collect your car, you’ll notice things like queue management, social distance signage and protective screens at the rental desks. You might even have a contact-free pick-up and return process where you get paperwork online and use a drop-off point for keys. Our suppliers are also deep cleaning all cars before each new pick-up.

I’ve got a private transfer, what changes can I expect?

When you go to meet your private transfer, you’ll notice things like queue management and social distance signage. Your driver will have to comply with any local guidelines on wearing protective equipment such as face masks and gloves. And all vehicles will be cleaned after every use, plus deep cleaned at the end of each day. And remember, you must keep your face mask on throughout the whole journey.

Will I still be able to book excursions?

Yes, although some destinations will have a limited number of excursions to book. If you have a booking, you can see what excursions are available to book by logging in to Manage My Booking.

What can I expect on the transfer coach?

You’ll need to keep your face mask on for the whole journey. All our coaches are cleaned after each journey and given an extra deep clean at the end of each day. Where local restrictions on coach capacity apply, we’ll be following the rules. Although to safely control the flow of people at the airport and get everyone to their accommodation swiftly and smoothly, some of our transfers may be full. So, it’s important to try and minimise your contact with other people and surfaces as much as possible.

What can I expect in bars, restaurants and shops when I’m away?

Every destination has its own local measures in place to keep you safe but be prepared to wear your face mask and sanitise your hands in places like bars, restaurants and shops. There might also be temperature checks, changes to opening times and the way you move around, a limit on numbers of people in places and appointment-only visits. It’s a good plan to do your research before you take off as the guidelines are changing all the time.

What happens if there is a lockdown in the place where I’m on holiday?

Don’t worry, we’ll let you know if there’s a lockdown where you are on holiday. And our friendly team of Customer Helpers will be there to support you and let you know the next steps to take. They’ll still be visiting the majority of hotels anyway, so check the noticeboard or information book to find out the details. You can also contact our team around the clock on our 24/7 helpline.
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