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Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri: 8am - 10pm
Sat & Sun: 8am - 8pm

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Looking after you on holiday...

We want your time in the sun to be healthy and fun. And our friendly team overseas will be working extra hard to make sure it’s just that.

A warm welcome

Our famously friendly Red Team will still be there to say hello, just from a safe distance. Depending on your destination, there might also be extra airport health checks in place.

Your transfer

You’ll get your coach or private transfer as normal and our team will be there to point you in the right direction. Please remember to keep your face masks on until you reach your hotel.

Car hire

You’ll notice things like queue management and protective screens at the rental desks. Cars will also be deep-cleaned before each pick-up, paying particular attention to high-touch areas such as the steering wheel, seat belts and handles.

Staying safe in resort

Look out for local guidance around masks, stay at a safe distance and keep your hands clean. Need help? Our Red Team are there around the clock on our 24/7 customer helpline or you can ask to catch up in person.

FAQs for while you’re on holiday

Do I need to wear my face mask on holiday?

Depending on where you’re on holiday, you may have to wear your mask around resort. So you can have a hassle-free time, find out more information about the local guidelines for the destination you’re going to on the FCDO website before you take off. And remember, if you’re unable to wear a mask, you must let us know in advance to be allowed to travel. For more information, please read our face mask policy here.

I’ve booked a hire car, what changes can I expect?

When you collect your car, you’ll notice things like queue management, social distance signage and protective screens at the rental desks. You might even have a contact-free pick-up and return process where you get paperwork online and use a drop-off point for keys. Our suppliers are also deep cleaning all cars before each new pick-up.

I’ve got a private transfer, what changes can I expect?

When you go to meet your private transfer, you’ll notice things like queue management and social distance signage. Your driver will have to comply with any local guidelines on wearing protective equipment such as face masks and gloves. And all vehicles will be cleaned after every use, plus deep cleaned at the end of each day. And remember, you must keep your face mask on throughout the whole journey.

Will I still be able to book excursions?

Yes, although some destinations will have a limited number of excursions to book. If you have a booking, you can see what excursions are available to book by logging in to Manage My Booking.

What can I expect on the transfer coach?

You’ll need to keep your face mask on for the whole journey. All our coaches are cleaned after each journey and given an extra deep clean at the end of each day. Where local restrictions on coach capacity apply, we’ll be following the rules. Although to safely control the flow of people at the airport and get everyone to their accommodation swiftly and smoothly, some of our transfers may be full. So, it’s important to try and minimise your contact with other people and surfaces as much as possible.

What can I expect in bars, restaurants and shops when I’m away?

Every destination has its own local measures in place to keep you safe but be prepared to wear your face mask and sanitise your hands in places like bars, restaurants and shops. There might also be temperature checks, changes to opening times and the way you move around, a limit on numbers of people in places and appointment-only visits. It’s a good plan to do your research before you take off as the guidelines are changing all the time.

What happens if there is a lockdown in the place where I’m on holiday?

Don’t worry, we’ll let you know if there’s a lockdown where you are on holiday. And our friendly team of Customer Helpers will be there to support you and let you know the next steps to take. They’ll still be visiting the majority of hotels anyway, so check the noticeboard or information book to find out the details. You can also contact our team around the clock on our 24/7 helpline.
Real Reviews

Real Reviews of our Real Package Holidays™

Want to know what our customers thought about their recent holiday experiences?

You can take a look at some of the lovely things they’ve had to say about their trips.

Read more

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