Looking after you before you go

Yes, everyone needs to wear a face mask at all times while travelling, apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined. Be prepared to put your mask on before you enter the airport and keep it on while you’re there, onboard the plane, at the overseas airport and as you travel to your accommodation.

You might also need to wear your mask at your accommodation and around your resort, so please check the local guidance when you arrive. Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.

It’s a good idea to stock up on masks before you travel as it’s recommended you change disposable ones every four hours and wash reusable ones after each use. Plus, you’ll need to wear a mask for your whole return journey too.

There may be some destination specific information you need to know about face masks too, so please check the FCDO website.

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

Children under six years old don’t have to wear a mask in UK airports and onboard our flights. However, this may vary in other destinations so please check the FCDO website for more information.

We’re constantly reviewing a range of official guidelines to make sure we have the right measures in place for your safety. We’ve been working closely with the UK and overseas governments to understand each country’s specific requirements, as well as the Department for Transport and Public Health authorities. The European Aviation Safety Agency’s guidance has also helped us shape our measures.

Yes, right now everyone entering the UK has to fill out an online declaration form called the Public Health Passenger Locator Form.

You can’t complete the form until 48 hours before your arrival time in the UK, so you’ll need to fill this in while you’re away. When you arrive back in the UK, you’ll have to show your completed form at the border, either by printing a copy or showing it on your phone.

Each passenger in your party needs to complete a form, except for children under 18 years old whose details can be added to the form of an adult they’re travelling with. You can find out more information and fill out the form here.

No, you don’t have to wear gloves when travelling with us. The latest official guidelines advise that the best way to protect your hands is to limit what you touch and wash them regularly. However, please check the government website for the latest advice before you take off.

If you bought a Jet2insurance policy on or after 9 April 2020, you’re covered if you need to cancel your trip because you’re ill with COVID-19 or if you become ill with COVID-19 abroad. The same applies if you add a new policy to a new or existing booking. If you bought insurance with us before 9 April 2020, please check your policy for further details.
To book Jet2insurance for your upcoming trip, search here now.

Don’t worry, if you’re in a local lockdown, self-isolating or have COVID-19 symptoms, we’ll help you amend your booking. Please check here for the latest information.

It depends what country you’re travelling to, so please check out the latest information here.

As these documents are issued by official authorities from other countries, it’s best to check the website where you’re filling in the form if you need any help. Try looking for an FAQ section or contact details. Our team will be happy to help as much as we can, but we may not have the specific information you need.

Our free Twilight Check-in service will be available at Newcastle, Leeds Bradford, Manchester, East Midlands, Birmingham and London Stansted airports.

To use the service, all you have to do is check in online at least 24 hours before your flight and then you can drop your bags off at the airport the night before you take off. That way you can skip check-in and head straight to security the next day.

IMPORTANT NOTICE: Our Twilight Check-in service will not be available for customers flying on 26 December 2020 or 1 and 2 January 2021