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Sat & Sun: 8am - 8pm

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Looking after you before you go…

There are some simple steps you can take to give you extra peace of mind before you even take off.

FAQs for before you go

Do I need a COVID-19 vaccine before I travel?

At the moment, there isn't anything official to say this will be the case. Some countries have said they're adjusting their entry requirements for travellers who've already had the vaccine. But we’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

What evidence do I need to show that I’m fully vaccinated?

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly. 

What evidence do I need to show that I have tested negative?

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

What kind of COVID-19 test do I need to take to be able to travel?

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

When will holidays start again?

Our flights and holidays are due to restart on 24 June 2021. Please check our travel requirements page for all the latest information.

Do I have to wear a face mask when I go on holiday?

Yes, everyone needs to wear a face mask at all times while travelling, apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined. If you’re unable to wear a mask, you must let us know in advance to be allowed to travel. For more information, please read our full face mask policy here.

What if I’m exempt from wearing a mask?

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

Do children need to wear a mask?

Yes, as per our face mask policy, anyone aged six years and over is required to wear a mask inside the airport and onboard our flights. Children under six don’t have to wear a mask. However, there may be additional restrictions in some destinations so please check the FCDO website for more information.

Where are you getting your advice from for all the new measures?

We’re constantly reviewing a range of official guidelines to make sure we have the right measures in place for your safety. We’ve been working closely with the UK and overseas governments to understand each country’s specific requirements, as well as the Department for Transport and Public Health authorities. The European Aviation Safety Agency’s guidance has also helped us shape our measures.

Do I need to fill in any documents before I return to the UK?

Yes, based on the information we have now, everyone entering the UK has to fill out an online Public Health Passenger Locator Form. Although this is subject to change, so please check our travel requirements page 14 days before you travel.

You can’t complete the form until 48 hours before your arrival time in the UK, so you’ll need to fill this in while you’re away. When you arrive back in the UK, you’ll have to show your completed form at the border, either by printing a copy or showing it on your phone.

Each passenger in your party needs to complete a form, except for children under 18 years old whose details can be added to the form of an adult they’re travelling with. You can find out more information and fill out the form here.

Will I have to wear gloves?

No, you don’t have to wear gloves when travelling with us. The latest official guidelines advise that the best way to protect your hands is to limit what you touch and wash them regularly. However, please check the government website for the latest advice before you take off.

Will Jet2insurance cover me if I get ill with COVID-19 on holiday?

If you bought a Jet2insurance policy on or after 9 April 2020, you’re covered if you need to cancel your trip because you’re ill with COVID-19 or if you become ill with COVID-19 abroad. The same applies if you add a new policy to a new or existing booking. If you bought insurance with us before 9 April 2020, please check your policy for further details.
To book Jet2insurance for your upcoming trip, search here now.

Will Jet2insurance cover me if FCDO travel advice changes while I’m abroad?

Yes. With our single trip policies bought on or after 9 April 2020, you’re covered if the FCDO advises against travel to the destination you’re travelling to due to COVID-19. You can continue your trip knowing that your policy will still be valid and offer you cover. That’s the case if FCDO advice changes due to COVID-19 before you book, before you travel or while you’re there.

What documents do I need to fill in before I travel?

It depends what country you’re travelling to, so please check out the latest information here.

What if I need help filling out any country entry documents?

These documents are issued by official authorities from other countries. So, when you’re on their website or app filling out the documents, try looking for an FAQ section or contact details if you need any help.

Can I still use Twilight Check-in?

Our free Twilight Check-in service will be available at Newcastle, Leeds Bradford, Manchester, East Midlands, Birmingham and London Stansted airports.

To use the service, all you have to do is check in online at least 24 hours before your flight and then you can drop your bags at the airport the night before you take off. That way you can skip check-in and head straight to security the next day.

How will you get in touch with me if there are any changes before I go?

We’ll let you know by email or text, so it’s really important to make sure we have your most up-to-date contact details. You can check that’s the case by logging in to Manage My Booking, heading to the “More” section on the menu and selecting “Amend details”. If you need to update your email address or phone number, you can do it there and then on screen.
Real Reviews

Real Reviews of our Real Package Holidays™

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You can take a look at some of the lovely things they’ve had to say about their trips.

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