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Monday to Friday: 8am - 8pm

Saturday to Sunday: 8am-6pm


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Looking after you before you go…

There are some simple steps you can take to give you extra peace of mind before you even take off.

Be a packing pro

You can take your usual 10kg of hand luggage onboard, but please pack as light as you can. Prefer to check in your hand luggage? We’ll sort that free of charge.

Cover up

You’ll need to wear a face mask throughout your whole journey, so pack plenty. That means in the airport, on your flights, on your transfers and possibly on holiday too. Get off to a safe start and put yours on before you even enter the airport. If you fail to wear a face mask, you’ll be breaking the law and could be fined.

Final health checks

If you or any of your party are showing symptoms of COVID-19, you’ll not be able to travel. It’s really important you stay at home and follow NHS guidelines to keep yourself, your family and others safe.

FAQs for before you go

Where are you getting your advice from for all the new measures?

We’re constantly reviewing a range of official guidelines to make sure we have the right measures in place for your safety. We’ve been working closely with the UK and overseas governments to understand each country’s specific requirements, as well as the Department for Transport and Public Health authorities. The European Aviation Safety Agency’s guidance has also helped us shape our measures.

Do I need to fill in any documents before I return to the UK?

Yes, right now everyone entering the UK has to fill out an online declaration form called the Public Health Passenger Locator Form.

You can’t complete the form until 48 hours before your arrival time in the UK, so you’ll need to fill this in while you’re away. When you arrive back in the UK, you’ll have to show your completed form at the border, either by printing a copy or showing it on your phone.

Each passenger in your party needs to complete a form, except for children under 18 years old whose details can be added to the form of an adult they’re travelling with. You can find out more information and fill out the form here.

Will I have to wear gloves?

No, you don’t have to wear gloves when travelling with us. The latest official guidelines advise that the best way to protect your hands is to limit what you touch and wash them regularly. However, please check the government website for the latest advice before you take off.

Do I have to wear a face mask when I go on holiday?

Yes, everyone needs to wear a face mask at all times while travelling, apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined. Be prepared to put your mask on before you enter the airport and keep it on while you’re there, onboard the plane, at the overseas airport and as you travel to your accommodation.


You might also need to wear your mask at your accommodation and around your resort, so please check the local guidance when you arrive. Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.


It’s a good idea to stock up on masks before you travel as it’s recommended you change disposable ones every four hours and wash reusable ones after each use. Plus, you’ll need to wear a mask for your whole return journey too.

There may be some destination specific information you need to know about face masks too, so please check the FCDO website.

I can't wear a face mask, what can I do?

If you have a medical condition that means you can’t wear a mask, then you don’t have to. If you need further information about this, please check the government website for the most up to date advice.

Will Jet2insurance cover me if I get ill with COVID-19 on holiday?

If you bought a Jet2insurance policy on or after 9 April 2020, you’re covered if you need to cancel your trip because you’re ill with COVID-19 or if you become ill with COVID-19 abroad. The same applies if you add a new policy to a new or existing booking. If you bought insurance with us before 9 April 2020, please check your policy for further details.
To book Jet2insurance for your upcoming trip, search here now.

I’m unable to travel due to COVID-19, what shall I do?

Don’t worry, if you’re in a local lockdown, self-isolating or have COVID-19 symptoms, we’ll help you amend your booking. Please check here for the latest information.

What documents do I need to fill in before I travel?

It depends what country you’re travelling to, so please check out the latest information here.

What if I need help filling out any country entry documents?

As these documents are issued by official authorities from other countries, it’s best to check the website where you’re filling in the form if you need any help. Try looking for an FAQ section or contact details. Our team will be happy to help as much as we can, but we may not have the specific information you need.

Can I still use Twilight Check-in?

Our Twilight Check-in service won’t be available between 1 November 2020 and 31 January 2021. Outside of these dates, you can still use this free service at Newcastle, Leeds Bradford, Manchester, East Midlands, Birmingham and London Stansted airports. However, it’s not currently available at Edinburgh, Glasgow or Belfast airports.

To use the service, all you have to do is check in online at least 24 hours before your flight and then you can drop your bags off at the airport the night before you take off. That way you can skip check-in and head straight to security the next day.

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