Looking after you before you go

At the moment, there isn't anything official to say this will be the case. Some countries have said they're adjusting their entry requirements for travellers who've already had the vaccine. But we’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly. 

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

We’re currently waiting for the UK government to provide information on what the international travel requirements will be. As soon as we have the details, we’ll update our travel requirements page so please keep checking in regularly.

Our flights and holidays are due to restart on 24 June 2021. Please check our travel requirements page for all the latest information.

Depending on where you’re travelling to and from, you’ll need to wear a face mask for at least some of your journey. We’ve created our Face Mask Policy so everyone knows exactly what’s expected while travelling with us. Please read it carefully before you travel, as different rules apply to different parts of the UK and overseas.

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

This all depends on their age and where they’re travelling to and from. Please read our Face Mask Policy for more information.

We’re constantly reviewing a range of official guidelines to make sure we have the right measures in place for your safety. We’ve been working closely with the UK and overseas governments to understand each country’s specific requirements, as well as the Department for Transport and Public Health authorities. The European Aviation Safety Agency’s guidance has also helped us shape our measures.

Yes, based on the information we have now, everyone entering the UK has to fill out an online Public Health Passenger Locator Form. Although this is subject to change, so please check our travel requirements page 14 days before you travel.

You can’t complete the form until 48 hours before your arrival time in the UK, so you’ll need to fill this in while you’re away. When you arrive back in the UK, you’ll have to show your completed form at the border, either by printing a copy or showing it on your phone.

Each passenger in your party needs to complete a form, except for children under 18 years old whose details can be added to the form of an adult they’re travelling with. You can find out more information and fill out the form here.

No, you don’t have to wear gloves when travelling with us. The latest official guidelines advise that the best way to protect your hands is to limit what you touch and wash them regularly. However, please check the government website for the latest advice before you take off.

If you bought a Jet2insurance policy on or after 9 April 2020, you’re covered if you need to cancel your trip because you’re ill with COVID-19 or if you become ill with COVID-19 abroad. The same applies if you add a new policy to a new or existing booking. If you bought insurance with us before 9 April 2020, please check your policy for further details.
To book Jet2insurance for your upcoming trip, search here now.

Yes. With our single trip policies bought on or after 9 April 2020, you’re covered if the Foreign Office (FCDO) advises against travel to the destination you’re travelling to due to COVID-19. You can continue your trip knowing that your policy will still be valid and offer you cover.

It depends what country you’re travelling to, so please check out the latest information here.

These documents are issued by official authorities from other countries. So, when you’re on their website or app filling out the documents, try looking for an FAQ section or contact details if you need any help.

Yes, our terrific Twilight Check-in™ service is available at selected UK airports. Find out more.

We’ll let you know by email or text, so it’s really important to make sure we have your most up-to-date contact details. You can check that’s the case by logging in to Manage My Booking, heading to the “More” section on the menu and selecting “Amend details”. If you need to update your email address or phone number, you can do it there and then on screen.