Due to the ongoing uncertainty caused by the coronavirus (COVID-19) pandemic, we’ve decided to recommence our flights and holidays programme on 17 June 2020. As you're travelling before this date, unfortunately, your booking is affected as our flights and holidays won't be operating.
We know how much you were looking forward to a well-deserved holiday. So if you were due to travel before 17 June 2020 and have been affected by cancellations, you don’t have to miss out. You can now simply change your booking to a later departure date and you won’t have to pay an admin fee. You can even amend the hotel, destination or who’s travelling on the booking!
Plus, if you amend your booking to a new holiday departing before 31 March 2021, we'll give you £100 off. If you amend your booking to a new holiday departing after 1 April 2021, we'll give you £60 off.
All you have to do is amend your booking before midnight on 30 April 2020 – we've extended the date due to popular demand! Please note, we may amend or remove this offer at any time.
So join thousands of others and change your holiday today. That way, you’ve got something to look forward to – it’ll come around before you know it!
To change your holiday, simply fill out the request an amendment form below. Once that's done, we'll call to confirm the change.
If you'd prefer to speak to us, talk to an advisor on Live Chat by clicking the button at the bottom left of the browser.
You can call our friendly customer service team, but please note that, while we’re continuing to operate a fully-staffed call centre, the number of calls we’re currently receiving is unprecedented and more than we can handle. Therefore, we’re proactively contacting all affected customers in departure date order, which we think is the fairest way. Please be patient with us as we do this and remember that we’ll get in touch with you. So that we can call our affected customers, we’ll be taking less calls. Please note, this will mean longer than normal call wait times. If you do want to call us, you can do so on 0333 300 0702.