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Request a Refund Credit Note

Terms & conditions

  • Must be redeemed by 31st January 2022. If you don't redeem the Refund Credit Note by this date, we will provide you with a full cash refund. If you don't wish to accept the Refund Credit Note, please let our Customer Services Team know and a full cash refund will be made.
  • If the price of your rearranged holiday is less than your Refund Credit Note amount, the remaining balance will be refunded to you via the original payment method.
  • If the price of your rearranged holiday is more than the Refund Credit Note amount, you can pay the difference by another payment method (if your departure date is more than 10 weeks away, the remaining balance will be due 10 weeks before departure in accordance with our normal terms and conditions).
  • Please note, if you receive reimbursement for your holiday via other means, this Refund Credit Note (or any holiday rearranged using this Refund Credit Note) will be voided without further notice.
  • This Refund Credit Note is non-transferable and should not be resold. The Lead passenger must be identical to the original booking.
  • We reserve the right to cancel the Refund Credit Note or any holiday rearranged using a Refund Credit Note if this has been used by someone other than the intended recipient.
  • We will not include any previous cancellation charges, admin fees or any charges for insurance which you may have purchased into the value of the Refund Credit Note.
  • Only redeemable on package holidays, not on flight only bookings made with
  • Available on Sun & Winter Jet2holidays, Jet2Villas, Jet2CityBreaks, Indulgent Escapes and Vibe by Jet2holidays.
  • You will be issued a copy of your ATOL certificate and confirmation from your original booking to keep with this Refund Credit Note. Please also keep a record of your original payment. Please make sure you keep everything safe and secure.
  • This Refund Credit Note enables you to amend your holiday for a later date, choosing from the range of travel services offered by Jet2holidays without having to cancel and rebook. This Refund Credit Note, or an ATOL protected holiday purchased with it, is protected under ATOL subject to the terms of the ATT Payment Policy If it is redeemed against a non-ATOL protected product that new product will not be ATOL protected. Once rearranged, our normal terms and conditions apply to your booking. Our financial protection is provided by our ATOL No 9618, Jet2holidays Limited.
  • Normal amendment fees will apply for any date or name changes, once your holiday has been rearranged.

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