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We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and customer stories to prove just how good it is. Like how we've been named a Which? Recommended Provider in seven categories, including Solo Holidays, Family Holidays, Beach & Resort Holidays, City Breaks, Tailor Made Holidays, Villas & Holiday Lets Abroad and even Short Haul Airlines.
We’re always hearing from our happy customers in our surveys*. Take a look below to see some hand-picked stories from customers who’d recommend us after their recent experiences – find out how it feels to book with us and pick up some reassurance from some real post-trip feedback…
*Customers who score us highly in our post-trip feedback survey are invited to provide us with further details about why they love us – and we incentivise them to do so by placing them in a prize draw to win flights or a holiday. See our Reviews Policy for more information.
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Jet2 consistently delivers a stress-free holiday experience, from booking through to the flight home. Our children have had their favourite holiday yet, and the friendly staff and excellent service have created memories we'll be talking about for years. Communication is fantastic and we are always kept up to date. Luggage allowances are amazing as well. Very clean planes.
Carly travelled from Glasgow International to Reus with their family in August 2026
From the moment I arrived at the luggage drop-off, the customer service was outstanding. There were plenty of staff available and willing to help at every stage. I was travelling alone with my nearly 3-year-old son, which can be quite challenging, but the team made the whole experience much easier. They reassured me that there was no rush, helped me feel relaxed, and made it clear that assistance was always available if I needed it. Overall, it was a fantastic experience from start to finish.
Adam travelled from Leeds Bradford to Almeria with their family in June 2026
Booked directly over the phone with Jet2 for the first time and the representative was extremely helpful in getting a good family-of-11 deal and getting everyone seated together. We tend to always book with Jet2 as there is always a lot of friendly staff at the departure and arrival airports.
Alan travelled from Leeds Bradford to Paphos with their family in August 2026
It was an amazing experience for our first holiday with my family. The children were ecstatic with the pool and the water slides, loved every minute of it and weren't worried about anything because we knew that Jet2 were there to help us if there were any problems.
Atique travelled from London Luton to Antalya with their family in August 2026
This was my first time travelling alone with my two young children! The entire experience from start to finish with Jet2 was incredible! My kids were delighted to hear the "Jet2" song as we boarded our flight! Our holiday was relaxed, stress-free and went without a single hitch! We can't wait until next year!!!
Claire travelled from Edinburgh to Reus with their family in July 2026
Beginning our holiday travelling with Jet2 is a very enjoyable experience. Many thanks to friendly staff who go above and beyond to make our journeys as comfortable and easy-going as possible. The staff were really helpful and friendly and were always keen to assist us.
Dawn travelled from Birmingham to Zante with their partner in August 2026
We booked last minute, not expecting much for the amazing price. We had decided it was just a basic getaway and a chance for some sun after I had nearly died after surgery went wrong and had a long recovery. It turned out to be our best holiday. From start to finish, we couldn't believe how easy and straightforward everything was. Great airport service and lovely staff when we landed. The apartments were absolutely immaculate and perfect, with kind staff that felt like we left as friends. Already we want to go back. It was just what we needed as a family. Thank you so much. You are now our go-to for holidays.
Debbie travelled from Edinburgh to Preveza with their family in July 2026
Flights, airport and service were great! A lady visited our hotel regularly, so we always had someone if we needed it, even though we didn't. From efficient service and a helpful team to relaxing poolside without a care in the world, what an experience! Fuerteventura gave us a lifetime of memories!
Donna travelled from East Midlands to Fuerteventura with their partner in July 2026
Everything is included... comfortable air-conditioned coach transfers, generous 22kg luggage plus cabin bags, and friendly, helpful staff. Their Jet2 app is easy to use with everything there at your fingertips. The hotel was exactly as described and very clean. Our holiday was for three generations... myself (55), my daughter (27) and my granddaughter (7). We had the most amazing holiday with Jet2 and will definitely be booking through them again next year!
Helen travelled from Manchester to Alicante with their family in August 2026
The price was very good for what we booked, and we received excellent service at the hotel. When I booked, I declared that we had a child with a medical condition, and within an hour I had a Jet2 staff member calling and running through all of the support we could get. It was easy to book and the process using the app to download boarding passes was good. Checking in luggage at the airport was easy using self-service, and the process was really fast and efficient.
Karen travelled from London Gatwick to Antalya with their family in June 2026
A lovely first mother and son holiday, in the sun, making memories! Jet2holidays made the process stress-free, so all our focus could be on enjoying our time together. The whole process of booking, levels of communication, service, transfers, and the general proficiency of staff was great. As mentioned, it eased my anxiety as I was travelling as a single mum with my son for the first time.
Lauren travelled from Edinburgh to Kos with their family in July 2026
From beginning to end, customer service was 110%, whether from the customer service reps, boarding staff, air stewards, hotel staff or taxi transfer team. All were excellent. I work in the hospitality and leisure industry and I was trying hard to find any areas where I could be remotely picky, but honestly I was so impressed. The hotel was incredibly clean, constantly being cleaned, the food was insane. Massages were brilliant. Just a real attention to detail across the board.
Maddy travelled from Bristol to Bourgas with their family in August 2026
All staff encountered couldn't do enough for us and made our stay so memorable. We got engaged on the trip so everything had to be amazing, which it absolutely was!
Michael travelled from Birmingham to Santorini with their partner in August 2026
No hassle holiday. Everything went smoothly from start to finish. This was just the trip away our family needed. Thanks Jet2 for making my 7-year-old son very happy. He has been asking to go on a Jet2holiday for years. The flights were on time, with plenty of room on the flight. Nice meals that we pre-ordered. The hotel was as described and the holiday was an easy process.
Milly travelled from Birmingham to Antalya with their family in August 2026
We have been trying to organise the whole family to go away together and this year we finally managed to achieve it. Jet2 made this possible in a fantastic hotel where we were all close but had separate apartments.
Paul travelled from Glasgow International to Faro with their family in July 2026
This was the most amazing holiday. From the accommodation to the scenery, the people were so friendly. Italy was the most beautiful place on earth I've ever seen and we now have the travel bug and we will definitely be going back to Italy. We have fallen in love with Italy. The most amazing experience! Thank you, Jet2.
Samanatha travelled from Birmingham to Naples with their partner in August 2026
I like the fact that Jet2 have their own baggage handlers. The baggage allowance is generous and reduces stress before flying. Flights are relaxing and the details provided are clear. The Jet2 rep at our resort was brilliant, and I even heard her helping a guy who wasn't with Jet2 but was in a really difficult position and looking for help. The hotel was great and as expected, and the pick-up and flight back were well coordinated and clear.
Sarah travelled from Edinburgh to Tenerife South with their family in August 2026
It was the best holiday I've been on. Me and my children loved every minute of it. Jet2 went above and beyond from the very first second. My daughter has walking issues. I didn't know I could get assistance with this at the time of booking, and as soon as we were getting on the plane, every Jet2 member was straight away asking if my daughter was OK and if she would like help. I'm forever grateful for that. You made my daughter happy. Thank you for all the help too.
Sharon travelled from London Stansted to Bourgas with their family in June 2026
We had the best experience with Jet2. We felt safe and looked after from the minute we booked until the minute we got home. Nothing was too much trouble and they were always happy and smiling. They spoke to our children with kindness and excitement about their holiday and made them feel relaxed.
Stephanie travelled from Bristol to Bourgas with their family in July 2026
Great service, friendly staff. Had a call from customer service to pre-arrange Assisted Travel. Great service. Smooth flight, friendly onboard staff. Great communication from Jet2, spot-on service. Transfers were fantastic, with a friendly, helpful driver. Great location for both hotel and services. The holiday was wonderful and we had no issues. Great all round. The hotel was clean, staff were friendly and helpful. Food was great, entertainment was great, and the water park within the hotel was great. Kids absolutely enjoyed it.
Tracey travelled from Birmingham to Girona with their family in August 2026
"All Jet2 staff work really hard to make the journey as smooth as possible - and are particularly attentive to families which we found really good. Staff helped us to our transfers, and at all times were available to assist - the customer care of Jet2 is the best I've seen."
Sean travelled from Stansted to Fuerteventura with their family in August 2023
Jet2 make the whole process seamless. From the minute you book your holiday, communication is excellent. If there are any issues, you can speak to someone directly if required, and all the information is available on the app as soon as you’ve booked. The attention to detail, the staff, and of course the destinations are perfect for this family of four. We wouldn’t book with anyone else for our holidays. Pricing is also a key factor, and the ability to compare prices across different days is a feature we personally love."
Charlotte travelled from Manchester to Antalya with their family in May 2026
The flights are fantastic, especially as we've flown from Glasgow airport every time and it makes it so much easier that Jet2 have their own terminal it meant that we only had to wait a few minutes for the check in desk. The service on the flight is great and so is the luggage allowance. Especially travelling with a toddler and baby having the 10kg hand luggage each and being able to take the fold-down stroller is a life-saver. We had the meals on both flights as well which are just so convenient. On our return flight we were told by one of the cabin crew that they didn't have any of the penne bolognese meal I'd pre-booked for my daughter, but straight away she offered the other pasta alternative they had on the menu which was appreciated. The communication about the transfers was also really clear and easy to understand. All in all I can't think about anything that would need to be improved, and we'd definitely book with Jet2 again.
Jordan travelled from Glasgow International to Majorca with their family in May 2026
There was always a Jet2 representative at the hotel reception, and although we didn’t need assistance, they were clearly helping other guests regularly. The flights and check-in were smooth, and the aircraft staff were amazing. After my daughter had a medical episode in the air, the crew kindly arranged for her to meet the pilots, which truly lifted her mood. They were so kind and welcoming - I honestly can’t speak highly enough of the aircraft staff and pilots.
Leanne travelled from Liverpool to Tenerife South with their family in March 2026
From start to finish, I downloaded the app when I booked the holiday, and it kept me updated throughout. It made it easy to add extras and make changes as well. Every member of staff we came across was extremely knowledgeable and friendly. As it was my grandson’s first time on an aeroplane, he even got to see the cockpit when we reached our destination. There were staff on hand to direct us and make sure we were in the right place. Everything went smoothly. The hotel was brilliant, and we cannot fault any of it. Extremely happy.
Terry travelled from London Gatwick to Majorca with their family in May 2026
Caitlin travelled from Belfast International to Lanzarote with their family in August 2025
Kasia travelled from London Stansted to Skiathos with their family in August 2025
Carrie travelled from Manchester to Izmir with their family in August 2025
Laura travelled from East Midlands to Menorca with their family in August 2025
Bea travelled from East Midlands to Tenerife South with their family in August 2025
Sinead travelled from East Midlands to Lanzarote with family in August 2025
Ashleigh travelled from Belfast International to Gran Canaria with their family in August 2025
Elizabeth travelled from Glasgow International to Alicante with their family in July 2025
Gemma travelled from London Stansted to Izmir with their family in July 2025
We, as a family of between four people and sometimes up to 14 have travelled with Jet2 for every holiday for nearly 20 years. Every holiday has surpassed our expectations by a mile. Also the Jet2 staff on the flights and at the airports on either side have always been amazing. On our last holiday we had to book assistance and there was a Customer Helper at Mahon Airport who could not have done any more to help, he was fantastic.
Jamie travelled from Leeds Bradford to Menorca with their family in June 2025
Emma travelled from Birmingham to Kos with their family in June 2025
Suzanne travelled from London Stansted to Kos with their family in June 2025
Claire travelled from Manchester to Almeria with their friends in October 2025
Deborah travelled from Birmingham to Majorca with their family in October 2025
Jeanette travelled from Manchester to Larnaca with their family in October 2025
Morna travelled from Newcastle to Lanzarote with their family in October 2025
Trish travelled from London Luton to Reus with their family in September 2025
Dawn travelled from Newcastle to Dubrovnik with their partner in July 2024
Adelle travelled from Leeds Bradford to Lanzarote with their family in May 2026
It’s easy to check in online and then use bag drop at the airport. The staff are always close by if needed. The flights are smooth, and receiving a message as soon as you land with the number of the transfer bus you need is very streamlined.
Bex travelled from Bristol to Menorca with their partner in June 2026
From check-in, Jet2 staff show a real personal touch in the care and wellbeing of holidaymakers. As someone who booked Assisted Travel, the benefit of free seating meant my wife could sit beside me at no extra cost. The additional baggage allowance, attentive onboard crew, and helpful staff at our destination ensuring we reached our hotel smoothly were all first class, as always. I’d recommend Jet2 to all my fellow travellers from Northern Ireland for first-class service at an affordable price.
Davy travelled from Belfast International to Tenerife South with their partner in March 2026
We couldn’t have asked for more during our travels with Jet2. The flights were smooth and enjoyable, the staff were lovely, and the overall experience was fantastic. We had great transfers to and from our hotel, and all of our questions were answered swiftly and effectively.
Firstly, I gave a score of 10 for the flight, as it was absolutely amazing, and a score of 10 for the Jet2 app as well, as it’s very easy to use. You can see all your flight and hotel information live, along with anything else you need from Jet2, so you know you’re in great hands. I have been using Jet2 for 15 years and always highly recommend it to family, friends and colleagues. These are absolutely the best flights I have ever been on, and I can’t wait to book again.
Holly travelled from Glasgow International to Tenerife South with their partner in April 2026
As this was a last-minute holiday to spend time together as a family in Spain following my father’s recent passing, I wasn’t sure what to expect. From arrival at Bristol, through check-in, the flight service and the transfer on arrival, it was probably the easiest and best experience I’ve had. The communication from everyone was excellent, and the staff were very helpful and friendly. On the return journey, there was a lovely representative at check-in chatting with everyone, and we were personally told which gate to board from even before it appeared on the screens - great customer service. The hotel was good. Overall the Jet2 experience exceeded my expectations. Thank you.
Jade travelled from Bristol to Girona with their partner in May 2026
Justin travelled from Leeds Bradford to Malta with their family in May 2026
We love Jet2 as it ticks all our requirements, such as the convenient airport location. Staff are always available, check-in was speedy, flights were on time, transfers were flawless, and our accommodation - which we changed after booking - was perfect.
Maggie travelled from East Midlands to Lanzarote with their partner in April 2026
Nothing beats a Jet2holiday! We couldn’t fault it - it was exactly what we’d booked and needed. Booking was easy, the staff at both airports were friendly, and the flights were on time.
Luke travelled from Belfast International to Malaga with their partner in May 2026
Everything was extremely well organised from the very beginning, from the moment you arrive to check in at the airport, especially compared to other companies we’ve used. The customer service agents are very welcoming and help get you in the mood for your holiday. This was our second package holiday with Jet2, and the reason we came back is because you made us feel welcome from the moment we arrived at the airport, throughout our holiday, and all the way to returning home.
Robert travelled from London Stansted to Madeira with their partner in March 2026
We’ve been on a lot of package holidays over the years and never had such good service and communication as we did while travelling to Lanzarote. From the moment we arrived at Stansted Airport, there was no queuing and plenty of Jet2 staff on hand to help. The flight was great, and on arrival in Lanzarote there was clearly a strong Jet2 presence. The transfer to the apartments was easy, and the return flight and arrival back into Stansted were just as smooth, with lots of Jet2 staff around and no long waits to get through and collect our baggage. Simply great.
Stefan travelled from London Stansted to Lanzarote with their partner in June 2026
Bryn travelled from Newcastle to Alicante with their partner in September 2025
David travelled from Leeds Bradford to Jersey with their partner in September 2025
Geoff travelled from Manchester to Gran Canaria with their partner in November 2025
Hev travelled from Leeds Bradford to Majorca with their partner in October 2025
Michelle travelled from Birmingham to Madeira with their partner in October 2025
Kay travelled from London Stansted to Kos with their partner in September 2025
Pete travelled from Bournemouth to Majorca with their partner in October 2025
John travelled from Bristol to Malaga with their partner in November 2025
Nicola travelled from Birmingham to Menorca with their partner in August 2025
Janice travelled from Liverpool to Alicante with their partner in August 2025
Andrew travelled from Leeds Bradford to Majorca with their partner in August 2025
Kev travelled from Leeds Bradford to Paphos with their partner in August 2025
Matt travelled from Bristol to Ibiza with their partner in August 2025
Shaynie travelled from London Stansted to Malta with their partner in July 2025
Graham travelled from East Midlands to Malaga with their partner June 2025
Steve travelled from Bournemouth to Lanzarote with their partner in June 2025
Ian travelled from Liverpool to Antalya in November 2025
Katie travelled from Newcastle to Skiathos in August 2025
In recognition of our commitment to delivering VIP customer service, as well as our award-winning holidays and flights, Jet2holidays has been recognised as the UK’s best company for delivering an outstanding customer experience in the UK Customer Satisfaction Index (UKCSI) for 2026.
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“Last but not least I must mention that both our outbound and return journeys were incredibly smooth and straightforward, given Jet2holidays’ advanced check-in machines, an abundance of smiling, attentive and professional staff both at home and in resort, making the tour operator arguably my current favourite for the quality of service throughout the journey.”
“We were far from eager to return home after such a laidback getaway, but the blow was softened when, before our Jet2 flight took off, the captain welcomed kids into the cockpit for a tour and gave out stickers.”
“I have been waiting a whole year for Jet2 to restart their February and March flight programme to recommend it to anyone else in need of a holiday to remember.”
You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
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