Looking after you on your way home

Yes, you must wear your face mask on your return transfer, at the airport, and depending on where in the UK you’re travelling to, until you exit the airport at the other end. Please read our Face Mask Policy carefully before you travel, as different rules apply to different parts of the UK and overseas.

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

This all depends on their age and where they’re travelling to and from. Please read our Face Mask Policy for more information.