Looking after you on your way home

Yes, you must wear your face mask on your return transfer, at the airport, on the plane and right until you exit your UK airport. Please remember, everyone needs to wear a face mask at all times while travelling, apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined. If you’re unable to wear a mask, you must let us know in advance to be allowed to travel. For more information, please read our full face mask policy here.

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

Yes, as per our face mask policy, anyone aged six years and over is required to wear a mask inside the airport and onboard our flights. Children under six don’t have to wear a mask. However, there may be additional restrictions in some destinations so please check the FCDO website for more information.