0800 408 0778

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Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri: 8am - 10pm
Sat & Sun: 8am - 8pm

You can also find a travel agent near you.

Looking after you on your way home…

Your holiday may be over, but we’ll take extra care to make sure you have a safe and smooth journey home.

Your journey

When it’s time to go home, we still need to keep things on the extra safe side. Please wear your face mask on your return transfer, at the airport, on the plane and until you exit your UK airport.If you fail to wear a face mask, you’ll be breaking the law and could be fined.

At the airport

Keep an eye out for any safety instructions around the airport and remember, a little space goes a long way so keep your distance where you can.

Back in the UK

If we haven’t already let you know, our cabin crew will tell you If there’s anything you need to do once you’ve landed. And our friendly team will be there on the ground if you need any help.  You’ll also need to show your completed Public Health Passenger Locator Form at border control.

Real Reviews

Real Reviews of our Real Package Holidays™

Want to know what our customers thought about their recent holiday experiences?

You can take a look at some of the lovely things they’ve had to say about their trips.

Read more

FAQs for on your way home

Do I have to wear a face mask when I’m travelling back home?

Yes, you must wear your face mask on your return transfer, at the airport, on the plane and right until you exit your UK airport. Please remember, everyone needs to wear a face mask at all times while travelling, apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined.


Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.


It’s a good idea to stock up on masks before you travel as it’s recommended you change disposable ones every four hours and wash reusable ones after each use.

There may be some destination specific information you need to know about face masks too, so please check the FCDO website.

What if I’m exempt from wearing a mask?

As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

Do children need to wear a mask?

Children under six years old don’t have to wear a mask in UK airports and onboard our flights. However, this may vary in other destinations so please check the FCDO website for more information.

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